Privacy / T&Cs | Ryechamber

Membership Terms and Conditions

PAYMENT

Annual membership is accepted via bank transfer only. Notices will be sent to you 30 days in advance of the annual membership renewal date.

CANCELLATION

Once you have become a member of The Rye and District Chamber of Commerce your membership will be requested annually until such time you wish to cancel or cease membership. If you wish to cancel membership a 14 day notice period is required.

Events and meetings will each have their own cancellation policy depending on the type of event. In some cases cancellation and refund is not possible, particularly if a financial contribution has already been made. The Rye and District Chamber of Commerce will do all they can to accommodate such requests for cancellations and will be reviewed on a case by case basis.

Privacy Policy

How we use your information

This privacy notice tells you what to expect when The Rye & District Chamber of Commerce collects personal information. It applies to information we collect about:

visitors to our website
complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
people who use our services, eg who subscribe to our newsletter and communications updates
applicants and our current and former officers and board directors

Visitors to our website

When someone visits ryechamber.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Photo & Video Disclaimer

Rye and District Chamber of Commerce reserves the right to use any photograph/video taken at any of our meetings and events without the expressed written permission of those included within the photograph/video. We may use the photograph/video in publications or other media material produced, used or contracted by us including but not limited to: brochures, invitations, banners, newsletters, magazines, website, etc.

To ensure the privacy of individuals, images will not be identified using full names or personal identifying information without written approval from the photographed subject.

A person attending a Chamber event who does not wish to have their image recorded for distribution should make their wishes known to the photographer, and/or the Chamber Team, and/or email us on ryechamber31@gmail.com with these intentions and include a photograph for identification purposes which will be held in confidence.

By participating in a Chamber meeting or event or by failing to notify us, in writing, your desire to not have your photograph used, you are agreeing to release, defend, hold harmless and indemnify Rye and District Chamber of Commerce from any and all claims involving the use of your picture or likeness.

Any person or organisation not affiliated with Rye and District Chamber of Commerce may not use, copy, alter or modify our photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of a member of the Chamber Team.

Cookies

The Rye & District Chamber of Commerce website uses cookies to collect information about how the site is used by its visitors. We currently only use this for the purposes of displaying pop up messages. These are used to record data to indicate if the user has previously viewed a particular message and therefore will not be shown to them again until a particular time period has expired. Cookies provide non-personal statistical information about visits to pages on the site, which may include the duration of individual page views, paths taken by visitors through the site, and other general information. None of this information is associated with you as an individual.

However, should you wish to delete or disable the cookies, you can do so by referring to the ‘Help’ option on the menu bar of your browser. This will tell you how to prevent your browser from accepting new cookies; notify you when you receive new cookies; and disable cookies altogether.

E-newsletter

We use a third party provider, Wix, to deliver our e-newsletter and bulletins. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

Security and performance

The Rye & District Chamber of Commerce uses a third party service to help maintain the security and performance of the Rye Chamber website. To deliver this service it processes the IP addresses of visitors to the Rye Chamber website.

Personal Data - How do we use your information?

Rye & District Chamber of Commerce offers various services to business owners.

The following privacy policy will outline how the Rye & District Chamber of Commerce will collect and use your data. This is done so that we can:

Contact you by telephone, email and post to discuss your situation and objectives to be able to recommend the relevant solutions and services for your requirements.
Carry out the services provided to you as laid out in our membership contract.
Communicate with you in future regarding further pertinent services we offer that may be of benefit to you or your organisation.
Communicate with you in future regarding any pertinent community news which may be of use and interest to you.

Why do we need to collect and store personal data?

In order for us to do any of the above, we must collect and store your data firstly for us to carry out our business activities. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy. The Rye & District Chamber of Commerce may wish to contact you for marketing purposes, however we would contact you for additional consent for that purpose if not already given.

Will we share your personal data with anyone else?

We may pass your details on through our website listing and other Rye & District Chamber of Commerce members. If we pass your details to any third parties they are obliged to store your details securely and only process them if responding to requests on our behalf. When they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party to whom we are not connected with, we will only do so with your explicit consent or if we are legally obliged to do so.

How will we use the personal data we collect about you?

Processing data constitutes as collecting, storing and using. We will process this data in accordance with the current GDPR regulations. We have a robust system in place to keep your information accurate and up to date and not keep it longer than is necessary. The Rye and District Chamber of Commerce may occasionally contact all members in order to keep their contact details up to date and will update them accordingly.

Personal data will be kept in accordance with the terms laid down in our contract of membership.

Under what circumstances will we contact you?

We will only ever contact you when necessary, or when we think it would be beneficial to you, or when asked do so. We do not mean at any point to intrude or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.

Complaints or queries

The Rye & District Chamber of Commerce tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the Rye & District Chamber of Commerce collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you still feel that we have not addressed your complaint in a fair or reasonable manner you may contact the ICO and click on report concern, to submit a complaint to them.

Access to personal information

The Rye & District Chamber of Commerce tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any data and you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released. If the Rye and District Chamber of Commerce do store any of your personal data, you may request information on the following:

Identity contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
Contact details of the GDPR Controller, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of The Rye and District Chamber of Commerce or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.

How long the data will be stored?

Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To make a request to the Rye and District Chamber of Commerce for any personal information we may hold you need to put the request in writing addressing it to our Membership Secretary to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.

Special categories of personal data

The Rye and District Chamber of Commerce does not intentionally collect any special categories of personal data (sensitive personal information). Sensitive personal information includes: information revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; information concerning health; information concerning a natural person’s sex life or sexual orientation. Where the disclosure is reasonably related to the sale or other disposition of all or part of our business.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 1/12/22.

How to contact us

If you want to request information about our privacy policy you can email us or write to our Registered Office:

Rye and District Chamber of Commerce Ltd

The Old Cinema
Fishmarket Road

Rye

East Sussex TN31 7LP

Data Protection Officer email: info@ryechamber.org